Support

How can we help you?

Our support team is available on business days. Browse the docs, watch tutorials, or submit a request directly.

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Documentation & Guides
Step-by-step guides, API references, and configuration examples.
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Video Tutorials on YouTube
SKYVVA in action: monitoring, mapping, connectors, and integration scenarios.
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Support Models

Your Support Level — transparent and clear

Standard Support is included in every SKYVVA subscription. For faster response times and guaranteed resolutions, Enterprise and Premium options are available.

✓ Included in subscription
Standard
Included · no extra cost
P1 — System down / incorrect results
● Response: Best Effort
● Resolution: Best Effort
P2 — Core function unavailable
● No guaranteed response time
● Next Maintenance Release
P3 — Minor function impacted
● No guaranteed response time
● Next Maintenance Release
+10% of subscription
Enterprise
Add-on: +10% of annual fee
P1 — System down / incorrect results
● Response < 2 business days
● Workaround + Fix
P2 — Core function unavailable
● Response: Best Effort
● Resolution: Best Effort
P3 — Minor function impacted
● No guaranteed response time
● Next Maintenance Release
+15% of subscription
Premium
Add-on: +15% of annual fee
P1 — System down / incorrect results
● Response < 1 business day
● Emergency Fix
P2 — Core function unavailable
● Response same business day
● Workaround or Emergency Fix
P3 — Minor function impacted
● Response: Best Effort
● Next Maintenance Release

Interested in upgrading your support? Contact us: info@skyvva.com

Quick Overview
Priority Level Standard
Included		 Enterprise
+10%		 Premium
+15%
P1 – Response Time
System down		 Best Effort < 2 Business Days < 1 Business Day
P1 – Resolution Best Effort Workaround + Fix Emergency Fix
P2 – Response Time
Core function down		 No Guarantee Best Effort Same Day
P2 – Resolution Next Release Best Effort Workaround / Emergency
P3 – Response & Resolution
Minor function impacted		 Next Release Next Release Best Effort / Next Release

Submit a Support Request

Describe your issue in as much detail as possible. Our team responds on business days within 24 hours. You can send screenshots directly to support@skyvva.com after submitting your request.

Send Request →

How a Support Request Works

1
Submit Form
Fill in the form and submit — no email client needed
2
Ticket Created
You receive a confirmation with a ticket number by email
3
Processing
Our team analyzes and responds per your support model SLA
4
Resolved
You receive the solution or workaround directly by email